We have established a comprehensive system to support the entire product life cycle after the delivery of our elevator. The support system includes equipment management, maintenance (remote monitoring, regular maintenance, statutory inspections and tests) and renovation work.
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Point 01
Remote Monitoring
In addition to regular maintenance and statutory inspections, we provide 24/7/365 remote monitoring from the centralized monitoring centers in Tokyo and Osaka.
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Point 02
Information Sharing
Information sharing system is established to ensure all specialized staff at any office location in Japan be able to take responsive action appropriately.
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Point 03
Flexibility In Response
We care details and can be flexible in the way only manufacturer can be, as we have full knowledge of the product.
Remote monitoring
Customer Centers
24/7/365, nationwide remote monitoring system
Sansei utilizes a dedicated remote monitoring network that spreads out nationwide to monitor our customers' equipment 24/7/365 from 2 bases in the East and West of Japan. We will not miss even the slightest signs of abnormality, detecting indications of failure at early stage. During regular inspections, we carry out intensive inspections based on the collected data to prevent any possible troubles.
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Statutory inspections and tests
Safety ensured by statutory inspections
In accordance with Japanese Building Standards Act, specialized engineers perform regular inspections and tests on our elevator to maintain safety and prevent risks of accidents or failure.
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Maintenance services
Solid efforts to maintain safety of elevators
Regular maintenance service is carried out as required by law to maintain safety and reliability of elevators. These are important efforts to make sure that our customers can safely use our elevators throughout the product life cycle.
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Special inspections (irregular)
Special detailed inspections for equipment with high deterioration or risk of failure
In addition to regular inspections, detailed inspections are provided voluntarily for the equipment that we assessed is deteriorating or is deemed to have a high rate of failure.
We report the inspection results to our customers in a simple way, and propose future plans as well as improvement solutions to enhance safety and extend equipment life.
